FREQUENTLY ASKED QUESTIONS

We use the pre-order method because it allows us to offer high-quality products to our customers at better prices.

If we were selling average-quality products, it wouldn’t matter, but our goal is to offer high-quality products to our customers at reasonable prices.

We are a brand that operates on a made-to-order basis, with a production time of 7 to 8 weeks (including shipping). Orders are typically available for 3 days from 10 AM on the announced opening day, or until the available stock runs out. (Note: The sale may close earlier if the available stock sells out sooner.) (The opening date is announced via Instagram and our website.)

Pre-order Purchase Guidelines You can view the product details, pricing, and specifications on our website after 10 PM the night before the announced opening day.

Please note that pre-order quantities are not unlimited. Depending on the product, there may be limited availability for certain items.

Once you complete your payment, you’ll find a photo upload button on the order confirmation page. Simply click the button and upload your desired photo.

If you purchase multiple items at once, you can upload multiple photos at the same time, assigning each to its respective product.

If you miss the upload button on the confirmation page, don’t worry! You can always upload your photos through your personal account on our website, where the upload button is always available.

To place a pre-order, simply follow the instructions on the product page during the pre-order period. You can choose your desired items and complete your purchase like a regular order.

Pre-orders can only be canceled within a specific window after placing your order. Be sure to check the cancellation policy, as once the production process starts, changes or cancellations may not be possible.

Yes, pre-order quantities may be limited depending on the product. Once the set quantity is reached, pre-orders will close. Be sure to act fast if you're interested in a specific item.

Pre-order dates and product information will be announced through our official Instagram and website. Make sure to follow us so you don’t miss out!

You have up to 24 hours to amend your order from the time your order is completed through email. Once the 12-hour period has passed, it's too late for you or our Customer Care team to amend your order. Please contact our Customer Care team as soon as possible.

To cancel your order, please email us at rolloralla.america@gmail.com or request cancellation via live chat within 24 hours of placing your order. Refunds will be processed at our discretion. After 24 hours, cancellations will no longer be possible.